Score
TSM Roofing reviews
• updated MAR 3, 2026Loading map...
The Verdict
TSM Roofing completes jobs fast and handles insurance claims well, but you may need to push for follow-through. We found one homeowner who had half their roof replaced months after installation because the crew hadn't been trained on the product, and the company initially suggested a code-violating fix before agreeing to redo it properly. That said, 54 reviews mentioned solid workmanship, and we couldn't find a pattern of botched installs. The company's strength is navigating insurance paperwork: one adjuster approved a full claim based solely on TSM's documentation after an initial denial, and multiple customers said their rep walked them through the claims process start to finish. Cleanup is thorough (one reviewer noted they found zero nails left behind, even at the bottom of the pool), and projects wrap in one to two days. Communication is the weak point. Three customers reported showing up unannounced or missing scheduled updates entirely, and one discovered the "local Prescott office" listed online doesn't exist.
If you're filing an insurance claim and want a contractor who'll document damage thoroughly enough to overturn a denial, TSM delivers. If you need someone who'll proactively keep you in the loop without reminders, expect to do some nudging yourself.
3 Stories That Stood Out
Kim H hired a contractor to replace the roof on her Prescott-area home (installation dated 11/21/24) and began the project eager, but ran into installation problems. They discovered the crew wasn’t familiar with the product and, after months, faced an alarming repair proposal: a representative named Tim tried to get them to agree to lift and re-align shingles that had been down for several months. They pushed back because that approach conflicted with manufacturer guidance and IBC code and felt like an attempt to avoid buying new materials to fix the original errors. With construction project management experience and input from engineers and roofing-savvy friends, they held back more than half of the payment — a step they believe forced the contractor to address the issues properly. On 3/22/25 the company replaced roughly half the roof and did a solid job on the areas removed and redone, but that still left a substantial portion untouched. They found the contractor strong on insurance handling and appreciated that the company offered a payment-plan option, and acknowledged the crew’s competence with the Owens Corning product the company typically installs. Ultimately, because the屋
Dave interviewed three local roofers after wind tore up his roof, and Tyler from TSM Roofing immediately stood out. Tyler took the time to walk the roof with him, point out the damage, outline what needed fixing and highlight other issues to consider — his experience made the choice straightforward. The first insurance adjuster, however, inspected only by drone, grabbed a few photos and denied the claim as below the deductible. On Tyler’s advice Dave pushed for a second inspection. At that visit the adjuster dug into the online file and found Tyler’s photos plus a detailed written explanation of exactly what was damaged, how it happened and what repairs would meet code. The documentation was so thorough the adjuster said he could comfortably recommend full approval. Because of Tyler and the TSM crew’s clear paperwork and workmanship, the roof got the correct repairs and is now ready for winter.
David ended up with a perfectly coated roof but a frustrating back-and-forth with the office. He put down the 30% deposit, then two weeks later received an email saying the crew was canceling that same day because of weather. He replied that no one had told him he was scheduled, and the office apologized and promised to notify him when the job was rescheduled. The following week the crew arrived at his house without advance notice while he was ten minutes from leaving. He also discovered a mismatch about the company’s local presence: he was told there was an office in Prescott, but the subcontractor who did the work was from Phoenix and didn’t know about a Prescott location. He checked the Prescott address listed on Google and couldn’t find it (he acknowledged that could be a Google error), and the inconsistency left him feeling misled. Despite all that, the subcontractor did excellent, professional work on the roof coating, and he walked away with a solid finish and a clear lesson: insist on explicit schedule confirmations and verify where the company is actually based before putting money down.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 85
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 5 years
Newer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Paul D. began working with TSM Roofing after an October 2022 windstorm tore part of his roof off. Crews moved quickly: TSM coordinated a solar company to remove the panels and then returned for the replacement — the roof installation day finished within eight hours. Pleased enough to recommend them around the neighborhood, he called on TSM again after a July 2025 hailstorm damaged the roof. Technicians identified hail damage that warranted a full replacement and TSM stood with him during the insurance adjuster’s inspection. What stuck with him was the fast, organized handling — from arranging solar panel removal to a same-day, eight-hour install — plus the company’s support through the claims process.
Tina hired the company for a roof replacement and discovered a proactive crew that took the reins from start to finish. She relied on them to coordinate with her insurance company at every step and to manage all subcontracted work — from painters to the solar installers — so she never had to juggle contractors or paperwork. The project ended up with a beautiful new roof that transformed the look of the house; the whole home now looks gorgeous. The detail that stuck with her was how thoroughly the company handled the insurer and the subs, leaving her only to enjoy the finished result.
David reached out to several roofers to quote a new roof for his non-profit office, and only TSM stepped in to do the job for free — even advising that the insurance payout be reinvested into the organization’s grant programs so more money could go to the community. He watched a ten-person crew show up, press on through intermittent storms, and finish the job quickly and correctly. They left the site spotless — not a scrap of trash — and the roof looks professionally completed. He has already referred TSM to friends, and United Way of Yavapai County expects the saved funds and gifts to benefit 38 charities across the county.
Diane had a solar installation at her home and received clear, hands-on guidance from the foreman. The foreman walked her through the estimate and the scope of the job, stayed involved throughout the installation, and took time to inspect the work both while it was underway and again after completion. What lingered most was that this wasn’t just paperwork — the foreman did on-site walkthroughs, answered questions, and returned for a final double-check of the finished work.
Sandra hired TSM Roofing for a residential roofing job and found their estimate very competitive, covering both labor and materials. She experienced a professional crew that showed up on schedule and completed the work promptly. What stuck with her was that the low price didn’t come at the cost of reliability — fair pricing paired with punctual, professional service.
Shannon chose the company for her solar project and discovered an experience built around personal, hands-on service and a real eye for detail. She noticed the team stayed engaged throughout, answered questions directly, and left a clearly solid finished job. She walked away most impressed by the combination of individualized attention and meticulous follow-through — the specific kind of care that makes the difference when hiring an installer.
Matt Flanigan hired the company for a roof job in Prescott and found their pricing noticeably more reasonable than most local roofers. He watched the crew finish the work in a reasonable amount of time and left a roof that looked solid and well done. He rated the experience four stars because, despite the good price and workmanship, he discovered several things he had asked for weren’t completed. The memorable takeaway: confirm the final punch list so every requested item gets addressed before the job is closed out.
Donald entrusted TSM with his solar installation and walked away with a truly hands-off experience: the crew finished on schedule, the final bill matched the estimate, and the work showed solid quality. He experienced responsive, clear communication throughout and encountered no unexpected issues. The detail that stuck with him was how little he had to manage—timeline and cost held firm, so he never had to chase updates or corrections.
Shawn handed the insurance headaches to Conrad at TSM and watched the whole process become painless — Conrad smoothed the insurer interactions and tailored the work to the home's particular needs, producing a perfect end result. The crew then went well beyond the basics: they worked efficiently, kept the site neat, and handled extra care for the house. He kept returning to the same standout detail — not having to deal with the insurance company and ending up with a tidy, well-finished job.
Long-term Satisfaction
Recent customers rate TSM Roofing 4.9 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.