White Mountains Solar reviews

Robert lived with a two-year-old solar setup on his property that had been installed flawlessly, and he even left a review when the job finished. For budget reasons he chose older AGM lead‑acid batteries, a decision that proved costly after two unusually hot summers. Returning from Tucson a couple of weeks ago, he found the system dead; a quick reset seemed to help until it failed again around 11 p.m. He contacted Ben and Matt Wednesday morning, and a technician arrived that afternoon to confirm the batteries needed replacing. They approved the replacement that same day, and by 10:30 a.m. Friday the system was running “better than new.” This time he upgraded to lithium‑ion batteries, gaining about 50% more capacity while paying less than he would have for equivalent lead‑acid capacity. He praised Ben, Matt and the WMS team for their professionalism, courtesy, honesty and rapid response, noting fair pricing and A+++ service. The clear takeaway: swapping aging AGM batteries for lithium‑ion both improved performance and cost less, and WMS had him back online in roughly 48 hours.

J Q bought a 5 kW solar system for their home and soon encountered a stubborn inverter problem that wasn’t their fault. They watched the company owner push the manufacturer hard for a fix, and when that didn’t fully resolve things the owner stepped in and swapped the inverter for a different brand and upgraded the setup to a 6 kW system. The system now runs flawlessly and the batteries charge exactly as expected. J Q grew frustrated with other customers who blamed the owner instead of matching system size to usage. The memorable part of the experience was the owner’s hands-on response — replacing the faulty equipment and upsizing the system until everything worked right.

Tommy bought a system from White Mtn Solar to cover basic loads for an RV and also has a two-story, four-bedroom house, and he quickly discovered the installation couldn't handle what he was told it would. He ran only a TV, an 80-watt heat lamp for an animal, and a refrigerator, yet the system cut all power while the battery display still read about 65 percent. He found the company refused to troubleshoot or honor any warranty until he removed a previous negative review; he removed it seven months ago and then heard nothing. A second local solar firm inspected the setup and declared the system far too small even for a large RV, badly programmed, fitted with poor-quality batteries, and installed sloppily — with panel wiring left exposed and lying on the ground. That new company agreed to rebuild and upgrade the system with proper batteries and panels, a warranty, and free service, and Tommy is now pursuing legal counsel over the original installation. He also barred White Mtn Solar from returning to his property and warned he will call police on any unannounced visits. The detail that stands out: White Mtn Solar conditioned service on removing a public complaint, then vanished — and

Devin Jameson has had his home solar system for a year and still loves it. During that time he experienced two sudden wind bursts that blew several panels off their mounts and cracked one panel. He contacted the installer; their crew returned the next day and replaced the damaged panel at no charge. He appreciated that they handled post-install problems quickly — the next-day, no-cost repair is what stuck with him.

Ceila Reily lives on a mountain with an off-grid solar system that kept misbehaving even after expensive work from another company. After that installer charged a lot and then quoted more than $7,000 to buy and install three EG4 batteries, she reached out to White Mountain Solar. Ben responded, sent a technician within a week, and offered batteries that cost thousands less; the tech had the system fixed in a few hours during an August visit. Months later the generator failed to kick on automatically and wasn’t charging the batteries; expecting a slow reply, she emailed Ben and he answered immediately, walked her through the necessary steps, and had charging restored within an hour. The striking detail was the combination of honest, lower pricing and truly responsive support—what stuck with her was that prompt email and remote fix that got her generator charging the same day.

Charles Haussman chose White Mountain Solar to install a complete roof-mounted solar system with batteries on his home. He received a high-quality installation and hands-on support to get the system up and running. After the switch his APS bill shrank to a fraction of what it had been. The part that stood out was working directly with a local company—no door-to-door sales pressure, just straightforward service, clear follow-up, and reliable workmanship.

Caroline Huckaby has consistently been very satisfied with White Mountains Solar. She found the crew reliable about showing up when help was needed and especially valued how they took the time to explain how the system works and what practical steps she could take to manage it. What lingered with her most was their blend of prompt assistance and clear, hands‑on education — the sort of support that makes owning solar feel straightforward rather than mysterious.

Angela had six new solar panels, an inverter/charger with a DC converter, and two lithium batteries installed on her home — a system meant to give her plenty of backup power. She ended up thrilled with both the equipment and the way the job was handled. She peppered the crew with questions throughout the process, and Ben, Matthew, Ken, Joe and the rest patiently fielded every single one as she learned how the system works. The team completed the install, walked her through the basics, and left her confident in operating the inverter and batteries. What stuck with her most was their patience and willingness to answer everything while she got up to speed.

Patrick dropped off a 5k system to be assembled—the same service he’d used before. The crew ran a test, declared it wouldn’t power on, and offered to throw the unit away. Unconvinced, he bought a generator and powered the equipment himself; it came to life immediately. He walked away feeling the shop misrepresented the condition of his gear and may have been trying to take or discard a perfectly working system. The detail that sticks: he had to buy a generator just to prove the system worked.